Hillstone Management Training Manual

Posted on 16-09-2021 by admin

In today’s restaurants, your restaurant servers need to be highly trained. As a restaurant owner or manager, you cannot afford to provide only average service to your guests!

1.3 Training approach 3 1.4 Training structure 3 1.5 Training assessment 4 1.6 Note to the facilitators 5 1.7 Materials required 5 1.8 Overview of the handbook 6 1.9 Videos 6 1.10 Documentation and training completion report 7 1.11 Proposed schedule 7 2. Ice-breaker A 2.1 Session goals A 2.2 Time allotted for this session: A.
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The E-Series Provides Granular Application Control with Comprehensive Threat Detection and Prevention. Enterprise-Grade Firewalls. Hillstone E-Series next generation firewall is design for the specific function of security and provides visibility and control of web applications regardless of port, protocol, or evasive action.

Average customer service means that only 16% of customers will recommend your restaurant to other people. When your servers provide average, run-of-the-mill service, they fail to encourage customers to rave about your restaurant to others.

The restaurant server training manual will help you transform your service staff into knowledgeable servers. The most important part in the restaurant server training manual is the server steps of service. Basically, the process begins when the guest arrives through your front doors all the way up to when the guest departs the restaurant. The steps of service will teach servers how to wait on customers, communication, ordering, deliver food (standard check times), etc.

What are the steps of service?

Step 1

Greet the Guest – Immediately upon the guest entering the Restaurant.
Have a sincere, friendly smile.
Hi, Welcome to “Your restaurant’s name” how many in your party.

Step 2

Seat the Guest – Immediately when there is an open table.
Stay within arm’s length of the guest as you are seating them.
Senior Citizens – guest with walkers & canes seat up front if possible.
Tell servers how many guests and the table number.

Step 3

The server greets the table with a sincere smile within 2-Minutes.
Place silverware on the table so other employees know the server greeted the guests.
Server introduction to the guests by his/her first name.
If you don’t recognize the guests, then ask them if they visited here before.
Talk about the features and specials.
Start with the drink orders & suggestively sell an appetizer.

Step 4

The server places the drink orders and appetizers in the POS system.
Drink Orders are delivered within 4 Minutes to the guest.
The server takes the guest order from left to right.
Enter the entire order into the (POS) system within 2 Minutes.

Hillstone management training manual in the workplace

Step 5

Entrées are delivered to the guest within 15 Minutes.
Check back after 2 bites to ensure everything is okay.
Automatic refills and remove any dirty dishes.

Step 6